In an ideal world, all parties involved in property transactions, including mortgage brokers, conveyancers, surveyors, and lenders, would be able to communicate seamlessly.
In this article, we explore one of the top four challenges faced by mortgage brokers; the barrier of disjointed communication and update chasing during a property transaction.
Why is communication a challenge for mortgage brokers?
As all mortgage brokers know, one of the main challenges in the property industry is disjointed communication. This challenge of communication between conveyancers, brokers, lenders, and surveyors is caused by a range of factors, including:
The absence of a joined-up approach across the sector has resulted in parties having to write or phone for updates, causing delays. Unfortunately, when communication falters during a property sale or purchase, the result is unnecessary delays, client dissatisfaction, and even deals falling through.
How can this challenge be addressed?
At Optimus, our software was designed to overcome the traditional communication barriers that are experienced by mortgage brokers dealing with conveyancers. This is achieved by:
Our customer services team bridges the gap between mortgage brokers and conveyancers. By utilising quick communication methods, mortgage brokers can reduce the time to generate revenue.
Our new guide explores the day-to-day challenges that brokers face, and outlines top tips for how to get the most revenue out of each transaction.
Download your copy today.