What we do

Customer service excellence is integral to Optimus. Indeed, we have staked our reputation on the quality of service our panel of legal and property services suppliers provide. No matter which Optimus service you instruct on behalf of your client, we manage the end-to-end journey, ensuring the process is as smooth and efficient as possible.

How we help

  • Wills

    Extensive due diligence

    When vetting prospective panel members, we carry out an extensive set of due diligence checks, i.e. regulatory body, certification, information security, and credit checks. We then personally visit each firm at their premises to ensure quality.

  • Surveys

    Trialling our panel members

    If prospective panel members meet our high standards, we work with them on a trial basis. We carefully monitor their performance throughout the conveyancing process and only release them to our main panel if they successfully complete the trial.

  • Re-mortgages

    Ongoing checks and monitoring

    We continually monitor the service of our solicitors to ensure they continue to offer exceptional service to customers.

  • Home Insurance

    Identify risks and resolve problems

    We do the chasing, so you don’t have to. Our in-house team keep an eye on each transaction to ensure it is progressing smoothly according to our service level agreements (SLAs). If we can spot any early signs of problems or delays, we proactively engage with those concerned to resolve the matter.

  • Conveyancing

    Expertise on hand

    We employ from industry, so many of our team have backgrounds in estate agency, brokers and conveyancing – so we really talk your language. If you have a question or query at any point through the transaction, you can always get a straight answer from one of our team.

Find out how Optimus provides excellent customer service to brokers

Find out more

Talk to us today

Get in touch

"We have been most impressed with the service we have received."

Mortgage Broker, Sesame


"The system is really easy to use and combined with great customer service creates a fantastic tool for the advisers."

Mortgage Broker

"I have to say their great service levels just make life much easier."

Director, Yopa


"Alleviates many of the frustrations around the delays conveyancing can cause."

Commercial Director, eKeeper


"I have found it incredibly simple and quick to use."

Mortgage Broker, Sesame


Our promises to you

  • Fixed fees

    All of our services are offered at a fixed price, meaning that clients pay the same regardless of which solicitor they use - no hidden costs, no nasty surprises.

  • Service guaranteed

    We only work with the best solicitors. We monitor the service levels of all of our partners to ensure they meet our high service standards.

  • Get the answers you need

    Got a question? Simply pick up the phone or email, and we’ll get on it straight away. No hanging around.

  • Single point of contact

    You will be assigned a dedicated account team, so they get to know you and your clients, giving you continuity and all the answers in one place.

  • Talk your language

    We’ve built a team from industry; lenders, brokers, estate agencies, and property services - we know your world, and we’re on your side.

  • Do more

    With Optimus, you have conveyancing, , surveys, wills, and home insurance all under one roof. No need to work with different providers using different services. Saving you time.

About Optimus

At Optimus, our people and technology are revolutionising the home-buying journey by bringing together estate agents, lenders, brokers, introducers, conveyancing solicitors, and surveyors under a single umbrella.

Optimus makes it easy to instruct and view the progress of home-buying legal and survey services on behalf of their clients. Our point of difference is our exceptional service. We personally monitor, progress, and problem-solve each and every transaction on our system to keep it on track. Our dedicated service will allow your business to flourish.

"I find the process smooth, and having access to the portal is a huge advantage when trying to contact solicitors in the current market."

Lesley, Estate Agent and Optimus user