What we do
Customer service excellence is integral to Optimus. Indeed, we have staked our reputation on the quality of service our panel of legal and property services suppliers provide. No matter which Optimus service you instruct on behalf of your client, we manage the end-to-end journey, ensuring the process is as smooth and efficient as possible.
How we help
Extensive due diligence
When vetting prospective panel members, we carry out an extensive set of due diligence checks, i.e. regulatory body, certification, information security, and credit checks. We then personally visit each firm at their premises to ensure quality.
Trialling our panel members
If prospective panel members meet our high standards, we work with them on a trial basis. We carefully monitor their performance throughout the conveyancing process and only release them to our main panel if they successfully complete the trial.
Ongoing checks and monitoring
We continually monitor the service of our solicitors to ensure they continue to offer exceptional service to customers.
Identify risks and resolve problems
We do the chasing, so you don’t have to. Our in-house team keep an eye on each transaction to ensure it is progressing smoothly according to our service level agreements (SLAs). If we can spot any early signs of problems or delays, we proactively engage with those concerned to resolve the matter.
Expertise on hand
We employ from industry, so many of our team have backgrounds in estate agency, brokers and conveyancing – so we really talk your language. If you have a question or query at any point through the transaction, you can always get a straight answer from one of our team.
Find out how Optimus provides excellent customer service to brokers
Find out moreTalk to us today
Get in touch"We have been most impressed with the service we have received."
Mortgage Broker, Sesame
"I have to say their great service levels just make life much easier."
Director, Yopa
"Alleviates many of the frustrations around the delays conveyancing can cause."
Commercial Director, eKeeper
"I have found it incredibly simple and quick to use."
Mortgage Broker, Sesame
Our promises to you
Fixed fees
All of our services are offered at a fixed price, meaning that clients pay the same regardless of which solicitor they use - no hidden costs, no nasty surprises.
Service guaranteed
We only work with the best solicitors. We monitor the service levels of all of our partners to ensure they meet our high service standards.
Get the answers you need
Got a question? Simply pick up the phone or email, and we’ll get on it straight away. No hanging around.
Single point of contact
You will be assigned a dedicated account team, so they get to know you and your clients, giving you continuity and all the answers in one place.
Talk your language
We’ve built a team from industry; lenders, brokers, estate agencies, and property services - we know your world, and we’re on your side.
Do more
With Optimus, you have conveyancing, , surveys, wills, and home insurance all under one roof. No need to work with different providers using different services. Saving you time.
About Optimus
At Optimus, our people and technology are revolutionising the home-buying journey by bringing together estate agents, lenders, brokers, introducers, conveyancing solicitors, and surveyors under a single umbrella.
Optimus makes it easy to instruct and view the progress of home-buying legal and survey services on behalf of their clients. Our point of difference is our exceptional service. We personally monitor, progress, and problem-solve each and every transaction on our system to keep it on track. Our dedicated service will allow your business to flourish.
"I find the process smooth, and having access to the portal is a huge advantage when trying to contact solicitors in the current market."
Lesley, Estate Agent and Optimus user
