Let’s meet Arta, our service consultant! 👋

We recently had the opportunity to speak with Arta Audjukevica , who provided some insight into her vital role here at Optimus.

Our services consultants provide support and customer service directly to a company’s leads, customers, or users. They have interactions throughout all phases of the customer lifecycle from initial lead through the post-sale period and beyond. But to get a better understanding, Arta told us about her previous experiences, hobbies, and position at Optimus!

What is your Job Title?

Service Consultant

💬 How long have you been with Optimus?

Since May 2021

💬 What did you do before joining Optimus?

Used to work at Motability Operations for 3 years in Dealer Services and Vehicle Documentation team as a Service Advisor and as a Health Advisor before that.

💬 What is your position in Optimus? Can you explain your role to us?

A little bit of everything, really. Mainly involved in chasing Welcome packs for Money Super Market and Yopa, working on sales programs, and contacting clients and solicitors regarding updates. I also handle instructions for L&C, Moneysupermarket and Yopa. The purpose of my work is to establish relationships with the panel of solicitors and Yopa agents and respond to any questions that anyone may have!

💬 What attracted you to Optimus?

My friend used to work here and recommended Optimus as a great place to work.

💬 How does your role help Optimus development?

My role is to help the client’s home journey easier for solicitors!

💬 What is the best advice you’ve ever received?

My grandma always that there is beauty in everything and everyone, once you see it- say it as it’s the little things that matter the most. To be honest- she is absolutely right!

💬 Describe your work routine?

In the morning, I will forward L&C instructions to Yopa, followed by Sales Progression. After that, I usually prepare Welcome Packs while dipping in and out of Sales Prog and Instructions.

💬 Describe your perfect day off?

Waking up to the smell of pancakes and bacon ( not together, thank you!) going out for a long dog walk or a hike ( ideally seeing some goats on the way) then a wild swim, picnic and watching the sunset. Now that’s perfect!

💬 What is something that not many people know about you?

I’m a massive fan of magic!

 

💻 Find out more about our Optimus team here! 

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