Meet the Team: Cale Mercer, Survey Service Manager
At Optimus, we offer a range of surveys to meet your clients’ requirements. From RICS Home Survey Level 2 to specialist reports, our survey team is ready to advise and help your client every step of the way.
Next in our “Meet the Team” series, we had a chat with our Survey Service Manager, Cale Mercer, to gain some insight into his role and daily responsibilities.
What is your role at Optimus?
Survey Service Manager.
What does a normal day at work look like for you?
A normal day for me is all about supporting the service team with any queries and escalations, and keeping things running smoothly for both my team and our clients. I also spend time collaborating with different teams and reviewing our service metrics to find ways of improving how we work.
What’s one thing you wish everyone knew about surveys?
Although a survey is not a legal requirement when purchasing a property in England and Wales, it is so important to know exactly what you are investing in – and any costly repairs you may be inheriting from that purchase.
What’s your favourite way to start your day?
The best way to start the day is with a large coffee listening to the Wicked Movie soundtrack!
Stay tuned for more insights from our team members in the upcoming posts of our Meet the Team series.
Looking for survey support you know you can trust? Let us support your client’s survey needs.
