Our annual market research report, Brokering a brighter future, offers insights into the views of senior employees in mortgage broker firms in England, Scotland and Wales. Here, we provide a snapshot of the report’s findings.
Slow transactions continue to frustrate brokers
Transaction speeds remain a persistent concern for mortgage brokers in 2025. Our latest research revealed that 44% of brokers were frustrated by the length of time it takes to complete a transaction. While that’s down from 61% in 2024, it was still brokers’ biggest frustration.
Cybersecurity concerns are on the rise
When asked about the main concerns for their business over the next 12 months, 63% of mortgage brokers were worried about keeping up to date with the latest risks that pose a threat to their firm or customers. That’s up significantly from 38% in 2024.
Brokers increasingly see wellbeing as a priority
Mortgage broker firms are placing a greater focus on wellbeing initiatives to improve efficiency and reduce costs (up from 22% in 2024 to 43% in 2025). Coupled with that, nearly one-third (32%) of the senior-level brokers we spoke to felt a greater focus on wellbeing was needed to attract and retain talent.
Read the full report
For more on these and other challenges mortgage brokers are facing in 2025 – and how they plan to overcome them – download the full report.
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