Our latest market research report, Brokering a brighter future, highlights growing mortgage broker concern around mental health and expanding the scope of service offerings. Here, we share a glimpse of how brokers see the next 1-5 years unfolding.
 

Compliance and cybersecurity concerns on the horizon 

The current economic climate continues to be the most significant business concern for brokers. Two-thirds (67%) of respondents cited this issue (up from 62% in 2024).
 

Further worries identified by the brokers we surveyed include:
 

• Keeping up to date with the latest cybersecurity risks (63%) 

• Keeping pace with technology innovation (56%) 

• Ensuring compliance by managing complex rules and regulations (56%)
   

The five-year outlook 

We asked in what ways do mortgage brokers think the use of data and automation of specific tasks will help improve the industry over the next five years?
 

Over half of brokers (55%) believed that having more data upfront in the process would help to speed up transactions. There was also widespread confidence that data and automation will enhance the overall customer service for buyers and sellers, reduce human error, and improve overall transparency of the progress of a transaction.
 

Read the full report 

Among other areas, our market research report explores:
 

• What are mortgage brokers most concerned about over the next 12 months? 

• What improvements are needed to attract and retain more talent in the sector? 

• What changes await the mortgage broker industry over the next five years? 

Download the latest industry insights.